Patient Faq

Returns

Yes, Chiroflow® Inc. provides a 3-Year Warranty covering manufacturing defects.

If you feel your pillow is defective you can return it to the clinic that you purchased it from for a replacement pillow. Please be sure to have your receipt to prove that the pillow is still under warranty.

Please note: Chiroflow pillows are only meant to be sold through our approved Australian Chiropractor stockists. We do not cover any warranties from pillows purchased from non-approved Australian Chiropractor Stockists or from third-party sellers such as on but not limited to Amazon or Ebay.

The 30-Day satisfaction Guarantee allows patients to take the pillow home try it out, and if they don't like it, to get a full refund.

If you have purchased a Chiroflow pillow, and are dissatisfied within the 30-day period, you can return that pillow to the clinic you purchased it from (with your receipt), for a full refund.

Pillow care & usage

One of the best features the Chiroflow® Waterbase® pillow offers is that it is completely customisable when it comes to firmness.

Patients are able to add or remove water, customising it to their desired level of comfort. To start off we suggest patients use 2 Litres of water, and work their way up from there (2 Litres is soft, 3 Litres is medium, and 4-5 Litres is firm).

Please note the maximum level to fill your pillow is 5.5 Litres.

The water can be left in the pillow for up to one year, and then it should be changed. Many people like to wash their pillows, so that is a good time to change the water, because you should empty the water from the pillow before washing it.

Yes.

If you use well water, you might want to add a few drops of bleach to the pillow water.

Yes, the chiroflow pillow can be washed according to the instructions on the care label.

Original Fiber Pillow:

Empty the water from the pillow and replace the cap. Hand wash only. Tumble dry with no heat or low heat setting.

Memory Foam:

Empty the water from the pillow and replace the cap. Remove memory foam core from the zippered cover (Do not wash memory foam core). Machine wash zippered cover only on delicate cycle, cold wash. Tumble dry with no heat or low heat setting.

The pillow should be placed "cap down" against your mattress.

Pillow details & materials

Yes, the Chiroflow Waterbase Pillow is hypoallergenic.

Chiroflow takes pride in the quality of our pillows and we strive to provide the best quality and service to our customers.

Please be assured, safety is our highest concern. There is nothing harmful in our pillows. There is no PVC in our pillow's water bags. We've also been certified by OEKO-TEX, which shows that our goods meet the human-ecological requirements needed for safe use, and we fulfill the requirements of Annex XVII of REACH - which is the American requirement regarding safety for children from harmful substances. There is also no latex in our pillows, and our fiber is made out of polyester.

Please note Chiroflow Pillows is not intended for use of children under the age of 12.

Please contact us if you have any questions or concerns regarding any of our products, and we would be happy to help.